Mohammed Rayid

Email: contact@mohammedrayid.com

LinkedIn GitHub

About Me

A passionate tech enthusiast with a strong foundation in web technologies, server-side troubleshooting, and system operations. I thrive in fast-paced, problem-solving environments that demand adaptability, focus, and a hands-on approach. Known for my analytical mindset and practical execution, I bring clarity to complex technical challenges and continuously seek opportunities to optimize processes and outcomes. Whether working independently or within a team, I prioritize quality, consistency, and clear communication in everything I do.

Education

Vidyavardhaka College of Engineering
Course: Mechanical Engineering
Grade: 8.45 CGPA
Year of passing: 2023
Mahesh PU College
Grade: 10 CGPA
Year of passing: 2017
Presentation Public School
Percentage scored: 85.15%
Year of passing: 2019

Work Experience

Tech Tier 2 Support Engineer - UnifyCX (Formerly Glowtouch Technologies Pvt. Ltd) | April 2025 – Present

  • Handle advanced technical escalations related to web hosting, DNS, and email configuration, performing deep root-cause analysis and resolution.
  • Troubleshoot server-side issues using Linux terminal commands, including log analysis, permission errors, and configuration fixes.
  • Coordinate with engineering and product teams to escalate recurring issues and support improvements in product stability and service quality.

Technical Support Engineer - UnifyCX (Formerly Glowtouch Technologies Pvt. Ltd) | March 2024 – March 2025

  • Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
  • Work on solving technical problems with web hosting, domains, troubleshooting website related issues like 404 error, 508 error etc. for sites built using WordPress, Website Builder and Weebly, Email configuration & web scripting.
  • My Achievements: I was the top performer in my training batch, achieving record-breaking stats for CSAT ratings, sales pitched, and overall QA scores. On the floor, I consistently ranked as the top performer in my process and was recognized by the company for my commitment to delivering excellent work and ensuring high customer satisfaction. I was also awarded as 'The Ace Employee'.

Skills

Linux
MySQL
CMS Support
Email Server Setup
DNS management
Website troubleshooting
C/C++
JavaScript
HTML & CSS
React
Node.js

Projects

Live Weather App

A NodeJS project built using technologies like express, body-parser, https etc. The web application makes use of OpenWeather API to track and display real-time weather data of the specific city entered by the user.

Automated Data Fetch and Summary Workflow in N8N

Created an N8N workflow to fetch data from the JSONPlaceholder API's /posts endpoint. The workflow summarizes the total number of posts and the titles of the latest five, sending a daily email summary at 9 AM. It also updates a Google Sheet with the latest five posts.

Meme Generator

Meme generator is a front-end project built using React. This app generates a random popular meme template and allows the user to enter a custom top and bottom text to the meme template generated.

Interactive Drum Set Simulator

A fully interactive web app developed using HTML, CSS, JavaScript (DOM manipulation concepts) to simulate a DRUM SET. The app can be interacted with mouse clicks or corresponding keyboard keys as displayed.

Soft Skills